From graduating with a Bachelor of Medicine and Bachelor of Surgery from the erstwhile University of Natal in 1982, to serving the University of KwaZulu-Natal (UKZN) as the second chancellor from 2009 to 2017, graduating again at the age of 68 is no mean feat for Dr Zweli Mkhize who was awarded a Master of Administration at a graduation ceremony held on the UKZN Westville campus last week.
Service Delivery at the Provincial Sphere of Government: A Case Study of Operation Sukuma Sakhe (OSS) in KwaZulu-Natal was the title of Dr Mkhize’s study under the supervision of UKZN public governance specialist Professor Purshottama Reddy.
During his tenure as the Premier of KwaZulu-Natal from 2009 to 2017, Dr Mkhize observed that local government was plagued by ineffective service delivery, mainly due to poor co-ordination, power contestations caused by overlapping constitutional mandates, a lack of co-operation and poor alignment of state entities. In response to these challenges, the provincial administration under Dr Mkhize’s leadership introduced the Operation Sukuma Sakhe (OSS) model in an effort to improve service delivery and eradicate structural poverty and inequality in the province.
Dr Mkhize, who has previously served as Minister of Cooperative Governance and Traditional Affairs from 2018 to 2019 and Minister of Health from May 2019 until his resignation in August 2021, said he decided to focus his research on the OSS model as during his time as premier, the project attracted a large number of scholars.
“A number of masters and doctoral theses were produced and the OSS model formed a foundation for the District Development Model implemented by national government.”
As an avid scholar, he was keen to contribute to this body of research.
Commenting on his journey Dr Mkhize said: “It was a challenging but rewarding journey. I personally interviewed all 22 respondents during the difficult days of Covid-19 with restrictions while balancing it with all other demands and responsibilities of the time.”
The study revealed various shortcomings in service delivery despite the effectiveness of the OSS model. The lack of common understanding of the policy led to inconsistent application, as well as changing emphasis on each programme when leadership changed. “The study highlighted many subjective and objective factors that affect our public service such as poor and unco-ordinated planning and budgeting and poor implementation of programmes as well as poor supervision and a lack of community consultation to address community discontent,” he said.
A firm believer in continuous education, he said: “Senior public administrators should be engaged in continuous learning and academic research as they would acquire new knowledge that bolsters their experience to improve their performance.”
Academic advancement would enable public administrators to contribute to generating new information in their field of practice and create an environment that deepens professionalism and improves service delivery.
On his achievement Dr Mkhize said he feels fulfilled and is grateful to his family, peers and supervisor for their inspiration throughout his research journey. “I hope this will inspire younger generations, leaders and public servant to embrace postgraduate education and pursue ever-widening horizons in academic research,” he said.
Professor Reddy congratulated Dr Mkhize on his achievement, describing him as an exemplary student: “It was a pleasure working with Dr Mkhize because he is hard working, co-operative and willing to contribute to the knowledge base in the field of public governance.” Mkhize and Reddy have started sharing their research as co-authors of two chapters in two books – one on management of the Covid-19 pandemic as part of an international study and another on service delivery at the provincial sphere of government with a focus on OSS.
