The long days spent waiting in endless queues to get assistance from the municipality are over. This week eThekwini Municipality launched a mobile app that they say will make life easier for residents. The app will bring municipal services to residents’ fingertips and takes the city one step closer to being a smart city.
City manager Musa Mbhele said the app was introduced as a preferred first point of contact for customers to enquire about any services rendered by eThekwini Municipality.
“The city is committed to improving customer services and service delivery. This app will make it much easier to interact with the city,” said Mr Mbhele.
“The app also proves that the city is embracing the digital age and moves us a step closer to achieving our ambition of being a smart city. I urge everyone to download and use the app.”
Mr Mbhele said the mobile app is easy to use, has a fresh new look and easy functionality. Among the key features of the app are that residents can report faults, view and pay their bills, upload their meter readings, find details of their councillors and much more.
“Led by Sizakala Customer Centres, the app is a faster, transparent, and efficient way of receiving complaints and requests from the citizens without them having to go to a walk-in centre or call a contact centre. Besides reporting faults or viewing bills, the app also has other functionalities such as news, traffic reports, places of interest, and more,” said Mr Mbhele.
To be able to access account information on the app, customers need to register for an e-services account and to use the login details for e-services to log into their bills on the app. This is to keep customer accounts secure.
