The National Consumer Commission (NCC) is urging consumers in possession of the 50ml single use neutralising shampoo contained in Dark and Lovely Moisture Plus Kits (regular and super) and Dark and Lovely Anti Breakage Kit to discontinue use of the product and return it to the point of sale for a full refund.
The NCC’s deputy commissioner, Thezi Mabuza said the manufacturer, Loreal informed the commission that it had detected the presence of bacteria in the 50ml single use neutralising shampoo during regular quality controls.
“While this is single-use shampoo, we urge South Africans who might still have these products in their possession to stop use and return to the point of purchase for a full refund. According to the manufacturer, using this shampoo may lead to scalp infections in those with compromised immune systems,” Ms Mabuza said.
The product, which was produced in April 2023, was distributed nationally, and exported to neighbouring countries such as Zambia, Zimbabwe, Namibia, Kenya, Ghana, Botswana, Eswatini, Lesotho, Morocco, and Nigeria.
“The Consumer Protection Act requires that manufacturers and producers of products produce, and supply goods and products are of good quality and free of defects. We urge suppliers and manufacturers to always prioritize consumer safety. The Commission is monitoring the recall based on its Recall Guidelines,” Ms Mabuza said.
